Customers can ask questions directly from the SERP

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Business? All verified GMB listings have the option to choose a short name which makes it easier for customers to find and follow your business on Google Maps and Search. Once you have a short name for your business, customers will be able to enter it as a URL into their browser's address bar and be taken directly to the GMB page, like in the example provided by Google: 'g. page your customname You will likely be promoting this short name, and so it is important that it is short and relevant. Google recommends that you include your location to better distinguish

It from others. Make your short name as short as Last Review possible to make it as easy as possible to share with customers. How do I add questions and answers in Google My Business? It's only natural for customers to have questions, and smart businesses are taking advantage of GMB's opportunity to pre-populate questions and answers to improve their listing and make answers as easy to answer as possible. find as possible. They are displayed as part of your company profile on the knowledge panel. img-semblog  and by clicking on the Ask a question button, a box appears.



GMB ask a question This makes it quick and easy for customers to ask questions, but be aware that anyone can answer them, not just you. This means you may end up with incorrect answers on the page. It is essential to regularly review questions that have been asked by customers and provide answers as soon as possible, before anyone else has the chance to do so. Remember, as a business owner, it is a good idea to pre-populate the most frequently asked questions in order to help customers as much as possible and make it easy for them to get answers to their queries. This helps build trust. Determine the questions you are asked most.